www.nielanell.com - information

Difficulties in Selling Individually Made Items Online

Please remember, that we make only a very small number of each garment in a particular colour combination. This is to ensure that you have an individual piece of artwear. In many styles we will only make two, or even just one item in any single colourway. Accordingly, we will often have far more colour choices within our studio than are evident within the colour swatches online. Unfortunately however this also means that if we have sold the item shown in the swatch on the internet during the day, it will not then be available for resale. We will then phone/email you for further instructions. We apologize for any inconvenience caused - this is part of the difficulty in selling individually made hand-crafted pieces online.

Payment

We accept Visa, Mastercard, Maestro, Switch, Solo and American Express. We accept payment through PayPal when you purchase online. You do not need a Paypal account to buy online, you can simply use your credit or debit card. We do not charge for items until they are ready to be shipped.

If you prefer not to buy online please phone/write to us with your card details. Alternatively, simply send us a cheque! We can always work something out to suit you.

Delivery

Most items should be available immediately. If not, we will contact you to tell when the item will be available. Please remember to let us have your contact details when you order. We send out UK items using Royal Mail. We aim to send out your order just as soon as possible – in any event within a week of ordering. If you need an item sent immediately, just let us know and we will be delighted to try to help you. UK and EU packaging and mail costs are £7. For international deliveries, please contact us to confirm the method/costs of delivery. (Remember, non EU customers are responsible for any customs or tax charges applicable within their own country.)

Returning Items

Remember, we only want you to love your artwear. If you are not entirely happy, please return it to us, unused within 10 days for a full replacement or refund. Unfortunately, goods returned damaged or lost in transit will not be credited. We are unable to refund the original postage charge. We will, of course, always replace any item delivered damaged to you with no extra charges.
This policy does not affect your statutory rights.

Guarantee

Any faults in the making of the garment will be repaired or your garment replaced. Artwear will be repaired/replaced at our discretion. Unfortunately wecannot replace items if you have not washed/dried them in accordance with our instructions! Nielanell is a full member of the Shetland Arts and Crafts Association, and as such the artwear has undergone an independent, full and stringent quality testing programme.

Acknowledgements

Photographer, unless otherwise specified - Billy Fox Photography

Model - Louise Mellor

Website Designer - Daniel Sutherland www.danielsutherland.co.uk

Kindly assisted by SIC for web development


	Difficulties in Selling Individually Made Items Online Please remember, that we make only a very small number of each garment in a particular colour combination. This is to ensure that you have an individual piece of artwear. In many styles we will only make two, or even just one item in any single colourway. Accordingly, we will often have far more colour choices within our studio than are evident within the colour swatches online. Unfortunately however this also means that if we have sold the item shown in the swatch on the internet during the day, it will not then be available for resale. We will then phone/email you for further instructions. We apologize for any inconvenience caused - this is part of the difficulty in selling individually made hand-crafted pieces online. Payment We accept Visa, Mastercard, Maestro, Switch, Solo and American Express. We accept payment through PayPal when you purchase online. You do not need a Paypal account to buy online, you can simply use your credit or debit card. We do not charge for items until they are ready to be shipped. If you prefer not to buy online please phone/write to us with your card details. Alternatively, simply send us a cheque! We can always work something out to suit you. Delivery Most items should be available immediately. If not, we will contact you to tell when the item will be available. Please remember to let us have your contact details when you order. We send out UK items using Royal Mail. We aim to send out your order just as soon as possible – in any event within a week of ordering. If you need an item sent immediately, just let us know and we will be delighted to try to help you. UK and EU packaging and mail costs are £7. For international deliveries, please contact us to confirm the method/costs of delivery. (Remember, non EU customers are responsible for any customs or tax charges applicable within their own country.) Returning Items Remember, we only want you to love your artwear. If you are not entirely happy, please return it to us, unused within 10 days for a full replacement or refund. Unfortunately, goods returned damaged or lost in transit will not be credited. We are unable to refund the original postage charge. We will, of course, always replace any item delivered damaged to you with no extra charges. This policy does not affect your statutory rights. Guarantee Any faults in the making of the garment will be repaired or your garment replaced. Artwear will be repaired/replaced at our discretion. Unfortunately wecannot replace items if you have not washed/dried them in accordance with our instructions! Nielanell is a full member of the Shetland Arts and Crafts Association, and as such the artwear has undergone an independent, full and stringent quality testing programme. Acknowledgements Photographer, unless otherwise specified - Billy Fox Photography Model - Louise Mellor Website Designer - Daniel Sutherland www.danielsutherland.co.uk Kindly assisted by SIC for web development



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