DELIVERY

 

Please note - XMAS deliveries 2016:

Last orders for Christmas delivery must be made by 18th December (UK Parcels only). The studio and office will close for on 23rd December, reopening on 9th January 2017.

 

---


Most items should be available immediately. If not, we will contact you to tell when the item will be available. 

 

We send out UK items using Royal Mail, items over a value of £100 will be sent by way of special delivery. This is a signed for, insured service.  

 

We aim to send out your order just as soon as possible – in any event within a week of ordering. If you need an item sent immediately, just let us know and we will be delighted to try to help you. UK and EU packaging and mail costs are £7. 

 

For international deliveries including non EU countries, delivery and packaging is £15. (Remember, non EU customers are responsible for any customs or tax charges applicable within their own country.)

 

 

PAYMENT
We accept Visa, Mastercard, Maestro, Switch, Solo and American Express.

 

We accept payment through PayPal when you purchase online. You do not need a Paypal account to buy online, you can simply use your credit or debit card.


If you prefer not to buy online please phone/write to us with your card details. Alternatively, simply send us a cheque! We can always work something out to suit you.

 

 

RETURNING ITEMS
Remember, we only want you to love your purchases. If you are not entirely happy, please return it to us, unused within 7 days of receipt for a full replacement or refund. 

 

Unfortunately, goods returned damaged or lost in transit will not be credited. We are unable to refund the original postage charge.

 

We will, of course, always replace any item delivered damaged to you with no extra charges. This policy does not affect your statutory rights.


GUARANTEE
Any faults in the making of the garment will be repaired or your garment replaced. Knitwear will be repaired/replaced at our discretion. Unfortunately we cannot replace items if you have not washed/dried them in accordance with our instructions! 

 

Nielanell is a full member of the Shetland Arts and Crafts Association, and as such tour knitwear has undergone an independent, full and stringent quality testing programme.

 

SPECIAL OFFERS & SALES

Conditions of any current special offers or discount codes: any discount offer does not include Burra Bears or Paparwark items.

 

Our full terms and conditions >>

 

SELLING INDIVIDUALLY MADE ITEMS ONLINE
Please remember, that we make only a very small number of each garment in a particular colour combination. This is to ensure that you have an individual piece of knitwear. In many styles we will only make two, or even just one single item in a colourway. 

 

Accordingly, we will often have far more colour choices within our studio than are evident within the colour swatches online. Unfortunately however this also means that if we have sold the item shown in the swatch on the internet during the day, it will not then be available for resale.  In the unlikely event that this happens when you place an order, we will phone/email you immediately for further instructions and to offer either an alternative, or to discuss the possibility of placing a special order. 

 

We apologize for any inconvenience caused - this is part of the difficulty in selling individually made hand-crafted pieces online.

background image
background image
background image