Privacy Policy


At Nielanell we take your privacy seriously and comply UK and EU data protection law.


We will update our Privacy Policy from time-to-time, so please check back.



Your personal data


You may request a copy of your data that we store, and request that it is edited or deleted (where it is no longer necessary to retain it for record keeping and legal reasons).


We will respond to your request within one month, unless the request is particularly complicated. There is no charge for a request, unless the data that you require is particularly detailed, or the requests repetitive.





In accepting this Privacy Policy you give your consent for your data to be collected, stored and processed as described below.



Get in touch


If you would like further information about data protection at Nielanell, please get in touch:







01950 431516



The personal data that we collect and store


  • If you have made a purchase online we will store your name and address details and any particulars relating to your order.
  • We do not collect or store credit card details from online purchases (PayPal handles all online transactions).
  • If you make a purchase in person, or by telephone we will store any information needed for our sales records, or to process special orders.
  • If you get in touch with us in person, by telephone, or by email we will store the details necessary to respond to your enquiry.
  • If you join our mailing list, or enter a competition we will store the details you provide including your name, email address and particulars relating to the competition or list.
  • We use the email service Campaign Monitor, which allows us to send newsletters and track user engagement – please see below for Privacy Policies of our providers.
  • If you are participating in a workshop or class we will collect your contact details in order to provide you with updates and information.
  • We track visits to our website using Google Analytics – please see below for Privacy Policies of our providers.
  • We will not ask for, or collect, any data that is supplementary to requirements for these purposes.



Purposes for which we may use your personal data


We will only use your data for the purposes which you provided it. These may include:

  • Internal sales record keeping
  • Providing you with goods and services
  • Marketing emails and invitations



How we collect your personal data


  • Directly, when you get in touch with us or make an enquiry about our goods and services in person, by telephone or by email.
  • When you sign up to receive marketing communications, giving your consent for us to get in touch.
  • When you make a purchase from our website.
  • Customers of the online shop will only receive marketing communications if they have opted in to our mailing list. Otherwise communications will be restricted to correspondence regarding specific purchases.
  • When you sign up for one of our classes or workshops.
  • When you visit our website we use Google Analytics to track visits, to help us improve our website and its content.



Why we process your personal data


  • To provide you with goods and services.
  • To distribute marketing materials including e-marketing.
  • To provide you with the best and most secure experience.



Sharing of your data


In order to provide you with services, we ourselves use service providers with whom your data may have to be shared and processed. Any UK-based third-parties will process your data solely for the purposes that you provided it, and will do so under strict confidentiality, and in accordance with UK law. Service providers include those required to administrate and host our website, marketing systems, and IT systems.


We also make use of professional advisers in legal, accountancy, banking and insurance services, plus - where legally obliged to do so – regulatory bodies and HMRC.


Outside the UK, we use Campaign Monitor to send news and marketing emails (Campaign Monitor Privacy Policy), Google Analytics (Google Analytics Privacy Policy), Google Mail (Google Privacy Policy). All transactions in the online shop are handled via PayPal (PayPal’s Privacy Policy): we have no access to credit card details of online customers.



Security of your personal data


We keep your data secure to the best of our abilities. Access to your personal data is restricted to those with a business need to know (employees, agents, contractors and regulators). We will notify you of any breach.



Use of photographs


We try to obtain appropriate consent from any person who may appear in a photograph on our website and in other marketing materials. If we are using a photograph of you on the website that you believe you did not give consent for us to use, please get in touch and we will remove it.