Shipping policy

Xmas 2023

  • Last orders, international: Saturday 2nd December
  • Last orders, UK: Monday 18th December
  • Holidays: the studio is closed between 24th December 2023 and 5th January 2024 inclusive. We will be posting orders during this time, but please allow for delays.

Please do order as early as you can, Shetland weather is unpredictable and can lead to postal services being delayed. Orders made before/on the dates above should reach you by Christmas. We also have gift vouchers, which are delivered digitally.

Shipping costs

  • UK P&P: £8 per order.
  • International (EU deliveries currently suspended) P&P: £20 per order.
  • Please note: customers outside the UK are responsible for any customs or tax charges applicable within their own country.
  • Collection from Nielanell, Hoswick: free of charge (choose this option at checkout).

Suspension of deliveries to the EU and EEA

From January 2021

Due to the uncertainty regarding the end of Britain's transition period with the EU, we are now suspending deliveries to countries in the EU and the EEA. We are so sorry for this inconvenience and will update the information when we have it.

Delivery

  • Most items should be available. If not, we will contact you to tell when the item will be available. 
  • We aim to send out your order just as soon as possible and within a week of ordering (at the moment we are shipping once a week). If you need an item sent immediately, just let us know and we will be delighted to try to help you.
  • We send out UK items using Royal Mail, items over a value of £100 will be sent by way of special delivery. This is a signed for, insured service.  
  • Please note, you can also choose to collect your order from Nielanell, Hoswick, using the click-and-collect option. This option is not available during holiday periods.

 

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