Most items should be available immediately. If not, we will contact you to tell when the item will be available.
We send out UK items using Royal Mail, items over a value of £100 will be sent by way of special delivery. This is a signed for, insured service.
We aim to send out your order just as soon as possible – in any event within a week of ordering. If you need an item sent immediately, just let us know and we will be delighted to try to help you. UK and EU packaging and mail costs are £7.
For international deliveries including non EU countries, delivery and packaging is £15. (Remember, non EU customers are responsible for any customs or tax charges applicable within their own country.)
We accept Visa, Mastercard, Maestro, Switch, Solo and American Express.
We accept payment through PayPal when you purchase online. You do not need a Paypal account to buy online, you can simply use your credit or debit card.
If you prefer not to buy online please phone/write to us with your card details. Alternatively, simply send us a cheque! We can always work something out to suit you.
Remember, we only want you to love your purchases. If you are not entirely happy, please return it to us, unused within 7 days of receipt for a full replacement or refund.
Unfortunately, goods returned damaged or lost in transit will not be credited. We are unable to refund the original postage charge.
We will, of course, always replace any item delivered damaged to you with no extra charges. This policy does not affect your statutory rights.
Any faults in the making of the garment will be repaired or your garment replaced. Knitwear will be repaired/replaced at our discretion. Unfortunately we cannot replace items if you have not washed/dried them in accordance with our instructions!
Nielanell is a full member of the Shetland Arts and Crafts Association, and as such tour knitwear has undergone an independent, full and stringent quality testing programme.
SPECIAL OFFERS & SALES
Conditions of any current special offers or discount codes: any discount offer does not include Burra Bears or Paparwark items.
Our full terms and conditions >>